Forestdale hotels offers good quality hotel accommodation in England, UK and France
Forestdale Hotels - Central reservations: 0808 144 9494
Forestdale Hotels
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Terms & Conditions

    General

  1. Clients and their guests are required to conduct themselves in a reasonable manner at all times: Unruly clients and their guests will be evicted with no refund of monies paid
  2. The hotel reserves the right to hold the client liable for any loss or damage to Forestdale Hotels property, fixtures and fittings, including items hired for their use. They may also be held liable for injury to any person including Forestdale Hotels staff which arises from the clients actions
  3. Clients or their guests may not consume food or drink on the premises that has not been supplied by the hotel
  4. The hotel will not be liable for any failure to provide, or delay in providing, facilities or services as a result of events or matters outside the hotels control
  5. The hotel will take all reasonable steps to ensure that the requirements of each client are met. However, the hotel reserves the right to provide alternative services of at least comparable standard at no extra cost to the client

    6. Charges & Payment

  6. Clients reservations are charged on arrival in the hotel of your choice
  7. The hotel requires at least 14 days to set up a credit account and reserves the right to refuse credit or withdraw credit at any time without notice
  8. Credit accounts are due for payment by the end of the month following invoice date. The hotel reserves the right to add a credit charge of 2½% per month to overdue accounts
  9. Should a deposit be required for any booking or event this will be detailed separately to the client. All deposits and prepayments are non-refundable

    10. Accommodation Bookings

  10. An individual booking is only confirmed if supported by a deposit requested by the hotel or credit card “guarantee”
  11. Company and group bookings are only confirmed if supported in writing with approved credit facilities or if supported by a suitable deposit requested by the hotel
  12. Individual bookings may normally be cancelled without charge up until midday on the day of arrival. Bookings cancelled after this time will be charged for one night's charges without notice. At specific times of the year in specific hotels this policy may be changed and details will be made known to the client at the time of booking. Group bookings may have a different policy depending on numbers and details will be made known to the client at the time of booking

    13. Conference Bookings

  13. Unless otherwise agreed in writing provisional bookings will be held for 14 days after which they will be automatically released without notice
  14. A booking is only confirmed if supported in writing by the client with approved credit facilities or if supported by a suitable deposit requested by the hotel
  15. Once confirmed the booking is subject to the cancellation, curtailment or reduction clauses below
    1. Final numbers are to be confirmed no less than 7 days prior to the event. The hotel will accept a reduction of up to 10% of numbers originally booked. The hotel will always charge for a minimum of 90% of numbers originally booked
    2. In the event that the client has to cancel or curtail a booking the hotel will charge a cancellation fee based on the following scale
      1. Over 6 months prior 25%
      2. 4 – 6 months prior 50%
      3. 1 – 3 months prior 75%
      4. Less than 1 month prior 100%
    3. Conference delegates with bedroom bookings that do not stay for the confirmed number of nights will be charged regardless of circumstance

    16. Weddings, Functions & Banqueting

  16. Provisional reservations will be held for 7 days. Bookings not confirmed will be automatically released
  17. A booking is only confirmed upon receipt of a letter of confirmation together with a suitable deposit as laid out below. This deposit is non-refundable unless the hotel is able to re-sell to another client for a similar monetary value
    1. Saturday Wedding Receptions £800
    2. ‘Grand Wedding for a Grand’ Receptions £400
    3. Banqueting & Other events £400
  18. Final details and full pre-payment must be received at least 4 weeks before the event. The hotel will accept a reduction of up to 10% of numbers originally booked. The hotel will always charge for a minimum of 90% of numbers originally booked
  19. Any extra charges incurred on the day must be settled on departure. The hotel reserves the right to add a credit charge of 2½% per month to overdue accounts
  20. The hotel strongly advises a cancellation insurance as all payments, once received, are non-refundable except in the case of clause 17 above

    21. Coach Tours

  21. There are separate and specific terms and conditions applicable to coach tours that are available on request

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If you would like more information on any of the accommodation featured on this website please call FREEPHONE 0808 144 9494 or Contact Us.